Automatic Review Responses

Responding to reviews consistently is one of the easiest ways to improve guest trust and online visibility. Spotlight now helps automate the process.

What you can do

• Generate AI-written responses to incoming reviews

• Set a custom tone of voice that matches your brand

• Respond to positive, neutral, and negative reviews

• Approve or edit responses with one click, or publish automatically

How it works

Spotlight continuously monitors incoming reviews. When a new review comes in, a response is generated based on your preferred tone and review history. You decide whether to approve, edit, or let it publish automatically, so you stay in control without the manual work.

Save time, stay consistent

Restaurants with an active review volume can easily spend hours a week writing responses, and a slow or missing reply to a negative review is often more damaging than the review itself. Automatic Review Responses keeps every review answered quickly and in a consistent tone, so your online reputation stays strong even when you do not have time to sit down and write one out yourself.

Designed for restaurants that want to stay on top of their reputation

Whether you get a handful of reviews a week or a steady stream across multiple platforms, Automatic Review Responses makes sure none go unanswered. More review channels will be added throughout the year.